IZOBRAŽEVANJA
A) PRIPRAVA IN POSTREŽBA KAVE IN TOPLIH NAPITKOV
Kuhanje kave, penjenje mleka, priprava toplih napitkov (čaj, vroča čokolada, kakav, kuhano vino, hot gin), postrežba kave in toplih napitkov
B) POSTREŽBA USTEKLENIČENIH PIJAČ
Brezalkoholne pijače, pivo, vino, žganje, likerji
C) PRIPRAVA IN POSTREŽBA MEŠANIH PIJAČ
Priljubljeni cocktaili z recepturami, dekoracija, standard postrežbe
D) PRIPRAVA IN POSTREŽBA BREZALKOHOLNIH NAPITKOV
Limonade z okusi, ledeni čaji, dekoracija, standard postrežbe
E) BONTON IN SPLOŠNA PRAVILA V STREŽBI
Urejenost osebja, standardi v strežbi, bonton
F) POSPEŠEVANJE PRODAJE
Priprava na prodajo, tehnike pospeševanja prodaje, uporabni dialogi
G) REŠEVANJE GOSTOVIH PRITOŽB
Razlogi za pritožbo, postopek reševanja pritožb, primeri pritožb z odgovori
TRAINING
A) PREPARATION AND SERVING OF COFFEE AND HOT BEVERAGES
Making coffee, frothing milk, preparing hot beverages (tea, hot chocolate, cocoa, mulled wine, hot gin), serving coffee and hot beverages
B) SERVICE OF BOTTLED BEVERAGES
Soft drinks, beer, wine, spirits, liqueurs
C) PREPARATION AND SERVING OF MIXED BEVERAGES
Popular cocktails with recipes, decoration, service standards
D) PREPARATION AND SERVING OF NON-ALCOHOLIC BEVERAGES
Flavored lemonades, ice teas, decoration, service standard
E) ETIQUETTE AND GENERAL SERVICE STANDARDS
Etiquette, grooming, hygiene, general service standards
F) UPSELLING TECHNIQUES
Setting up the sale, sales promotion techniques, useful dialogues
G) SOLVING GUEST COMPLAINTS
Reasons for a complaint, complaint resolution procdure, examples of complaints with answers